If you have a question that is not answered in the FAQ, please don't hesitate to contact us on
029 2099 0115 

or email


5.0 Aderyn reviews 80 reviews
"10 out of 10 to Aderyn!"

I was so impressed with Aderyn that I took out an annual contract so that Simon can keep me pest and stress free from now on. 10 out of 10 to Aderyn.

Members of the BPCA

Frequently Asked Questions

Find the answer to your South Wales pest control issues. We offer preventative pest control and extermination services.

What areas do you cover?

We are based in Caerphilly and our team covers the whole of South Wales. We serve Pembrokeshire, Carmarthenshire, Neath Port Talbot, Swansea, Bridgend, Vale of Glamorgan, Cardiff, Newport, Monmouthshire, Torfaen, Caerphilly, Rhondda Cynon Taf, Merthyr Tydfil, and Blaenau Gwent.

You can always give us a call if you need confirmation we can serve your area.


What is your availability?

Our commercial exterminator services respond to standard enquiries between 8am and 5pm, and strive to reach you within 24 hours, given circumstances and distance.

If your problem is more urgent, we can respond quicker, just let us know! With this prompt response service, you can rest assured that, rain or shine, the problem will be dealt with as soon as possible.


I don't want anyone noticing I have a pest infestation. How discreet is the service?

Discretion is very important to us. Our technicians work in the background away from prying eyes and our vehicles are not liveried. Contact our pest control in Bridgend and Wales services today.

Be sure to let us know of any discretion requirements you have and if there are any backdoors or out of the way parking we can use. This will help us access your building without advertising your issue.


I think I have a pest issue but haven't seen a live one, what can I do?

Pests rarely hide in plain sight, and many are nocturnal, but there are ways to confirm their presence. Head down to our pest information database. For each pest, we've detailed where they can commonly be found and a number of signs to watch out for.

Still need help? Give us a call and ask for a no-obligation survey. We also offer pest monitoring services to help you keep track of the population.


Do you offer humane solutions for animals?

We do offer humane trapping and prevention solutions for various animal pests like badgers and pigeons. Our work is always conducted in line with the animal welfare act and badger protection act, so you can be confident that any problematic animal will be handled fairly. You will not face any penalties for mistreatment of animals.

Be sure to let us know of your preferences when you call for your no obligation survey.


Do you guarantee your service in case the problem wasn't resolved? 

Depending on the service you require and the pest type we are dealing with, we do offer guarantees. You should call and check with our technicians beforehand for specific details.

We cannot offer guarantees universally, as some pests breed rapidly and go through a discreet lifecycle before becoming an active pest. Disrupting this cycle is essential, but may require repeat visits and time before the population goes into decline.

There may also be external factors like infestations in other properties or structural issues allowing for reinfestation. In these events, we can advise you on how to best secure your property.


Do you have public liability or professional indemnity insurance?

We have both. In the unlikely event that a mistake is made that causes injury or property damage, we have cover up to £3 million. Be sure to contact us if you were unhappy with a technicians performance or conduct, we take negligence complaints very seriously.


Are you qualified to undertake pest control?

All our technicians are qualified to a minimum standard dictated by the British Pest Control Association (BPCA) Level 2. We also undertake regular ongoing training through the BASIS PROMPT Professional Pest Controllers Register, a CPD scheme recommended by the BPCA.




British Pest Control Association member for commercial exterminators ad pest control Wales.